Cancellations, Refunds & Online Payments

Cancellations & Refunds

To secure and confirm any accommodation booking at The Woolshed at Jondaryan’s Caravan, Camping, and Accommodation Park, full payment must be received upon booking, prior to your arrival. Any bookings without full payment will not be secured and confirmed, and availability is not guaranteed.

Any accommodation bookings made within the dates of an event showcasing at The Woolshed at Jondaryan, the same policy applies. Along with the accommodation payment required prior to arrival – entry tickets to the event must be pre purchased for each person staying onsite. Bookings that fall during event dates will not be taken without payment for both accommodation and event entry tickets.

Cancellations and Refunds:

15 day’s notice (or more) of arrival date
Cancelled accommodation bookings will receive a refund

14 day’s notice (or less) of arrival date
Cancelled accommodation bookings will be offered a change of date, or a refund of 50%

Less than 48 hours prior to arrival date
No refund will be given

No show
No refund will be given

The Woolshed at Jondaryan cannot be held responsible for external environmental conditions outside our control. If you cancel your booking due to bad weather you will not be offered a refund. In the case of flooding or other severe weather conditions, bookings will only be offered a refund if the establishment cannot safely be open for business.

Any special requests for refunds outside of the above details must be addressed to and approved by management of The Woolshed at Jondaryan.

Approved refunds may take up to 2 weeks to process.

Any unruly behaviour, inappropriate acts, or breach of the onsite conditions and regulations that result in the patron being asked to leave the premises – no refund will be given.

 

Gift Vouchers

Gift Certificates are valid for use for 12 months from the date of purchase. If certificates are not used within 12 months of purchase date there will be no refund given. If you wish to be refunded for an unused gift certificate (within 12 months of purchase date) please contact us at info@jondaryanwoolshed.com.au to arrange the refund. Refunds can only be processed on the same credit card that the purchase was originally made. Used or partially used Gift Certificates cannot be refunded. 

 

Security

Jondaryan Woolshed uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

Payments are fully automated with an immediate response.

Your complete credit card number cannot be viewed by Jondaryan Woolshed or any outside party.

All transactions are performed under 128 Bit SSL Certificate.

All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.

eWAY is an authorised third party processor for all the major Australian banks.

eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Jondaryan Woolshed.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au